Continuous Improvement Manager

Job Description:

Continuous Improvement Manager

Brighton

Flexible / Hybrid working options (up to 3 days WFH)

Permanent

£45k - £60k DOE + bonus + fantastic benefits

35 hours per week

Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview:

While managing a small team you will drive the continual improvement of processes and procedures across the Global Commercial Teams.

What you'll do:

• Leading the delivery of operational improvement projects
• Effectively manage and prioritise pipelines and reporting benefits to senior management
• Ensure improvements are implemented effectively and embedded into the regional commercial teams
• Be responsible for setting out and evolving the Continuous Improvement strategy and priorities
• Actively drive automation and improvements to liberate resources to improve efficiency and enable reinvestment in further capability
• Ensure the allocated activity is appropriately governed and resourced and supported and delivered on time
• Monitor operational KPIs and develop solutions to improve business standards
• Establish, build and maintain effective relationships with internal stakeholders and external stakeholders

What you'll bring:

• Certified in Lean Six Sigma at a minimum Green Belt level - demonstrating change management skills, Project Management skills, leadership qualities, ability to communicate and negotiate with the senior leaders
• Experience of managing competing priorities
• Track record of transforming business processes to improve customer outcomes, risk, control and regulatory compliance
• Experience of working successfully in a large complex, matrix organisation. The role holder will operate across a wide organisation and across multiple functions
• Demonstration of the highest level of integrity and the ability to deliver good customer and regulatory outcomes
• Able to manage complex and high level of data and information and deliver operationally
• Facilitation skills - ability to run workshops, develop bought into solutions with cross functional teams

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Full time

Job Area:

Strategy, Change & Transformation

Locations:

South East Region