Contract Delivery Manager

Role Summary

Working closely with the Regional Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust SLA management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy.

Duties & Responsibilities

Manage the delivery of FM services to the contracts of 14 Primary Care Facilities in the Birmingham & Solihull region taking responsibility for performance, Human Resource Management, health and safety, quality and profitability

Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with SLA’s & deliverables

Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.

Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.

Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership

Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities. Participate and respond to client Audit needs and funder audits.

Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.

Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.

Ensure that all legislative requirements are met across all facilities.

Act as Responsible Person for Legionella and Fire for the contract.

Finance

Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.

Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.

Manage WiP levels and invoicing of completed works timely and to margin/budget expectations.

Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.

Planned and Reactive Lifecycle

Facilitate and deliver all forecast Lifecycle works through the wider contract teams to a mutually agreed program.

Qualifications & Experience

It is desirable but not essential for the applicant to have a technical background and qualification, the buildings do offer technical challenges and the role will involve specification setting and sourcing of technical components where a knowledge of M&E will be vital in reducing business risk. Support is available through Technical Managers in the region and already on the contract.

• Industry relevant qualifications

• Prior experience within the PFI/PPP sector

• Experience of working within an NHS/Education environment.

• Previous experience of developing operational plans for PFI/PPP contracts.

• High level of administration and organisational skills

• Computer literate Word, Excel, Outlook, Concept/Vixen

• CAFM experience desired

• Finance knowledge and experience desired