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Form of work
SalaryWe are looking for a Helpdesk Support Analyst to join our client’s award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to 1st and 2nd line support engineers.
Your primary duty will be working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both.
Key responsibilities:
- Provide IT services for multiple levels of clients
- 1st line support and if experienced progressing to 2nd line support
- Manage phone calls, emails and communication with all levels
- Delivering high levels of customer experience for IT solutions
- Manage customer expectations professionally and honestly
- Effective and accurate management of incidents within the CRM
- Logging and dealing with IT Support queries
- Working knowledge of supporting virtualization technologies
- TCP/IP, DNS, DHCP, VPN, & VLAN
- Microsoft Active Directory
- £125 - £175 per day Outside IR35
- 3 month contract
- Hybrid work options
