Address
Form of work
SalaryDescription
The Contract Success Specialist plays a vital role in the customer lifestyle at Zenergi. Working to support the Procurement team, the Contract Success Specialist will be responsible for ensuring the smooth and successful registration of customer contracts and support the Procurement team with any customer enquiries.
The Contract Success Specialist will be responsible for ensuring the successful registration of suppliers ensuring a smooth transition for our customers for new meters and renewals. This role will involve working closely with both internal and external stakeholders, including customers.
Primary Duties
Contract Success
- Ensuring all processes relating to the successful registration of suppliers is complete to ensure smooth transfers for new meters, renewals and even for supplies leaving our management, where relevant.
- Monitoring supplier termination deadlines and proactively ensuring the portfolio has met its obligations regarding notice.
- Supporting the collation of customer LOAs where relevant to support registration activity.
- Submission of any forms essential to the contract start process, for some suppliers this may include DD forms and ECD forms.
- Conduct ‘pre-registration checks’ before the objection and termination windows are closed, to ensure there are no outstanding issues with debt or contract that may result in an objection to transfer.
- First line support for objections, logging them on the system, understanding the reasons and working alongside the supplier, service team, relationship managers and customer for a timely resolution.
- Completing ‘go live’ checks once a supply is due to start, to ensure all has gone smoothly and keeping records up to date including logging late starts and reasons.
- Where customers are on a ‘fixed fee’ or retainer basis, ensure relevant records are updated to ensure timely and accurate customer invoicing, and support this process as required.
- Maintain up to date records on behalf of all stakeholders, using the appropriate systems and processes.
- To provide general administrative support which may include but is not limited to; data entry, processing documents, call handling, quality sampling, data analysis, problem solving, mapping and testing processes, and providing assistance during training.
Skills, Knowledge and Expertise
Skills required
- Microsoft Office suite, including Excel, Word and Outlook
- Effective communication and organisational skills
- Ability to work well in a team environment
- A good level of attention to detail and accuracy of work
Experience (desirable)
- Previous customer service experience
- Previous data entry experience
Perks of the job...
Here at Zenergi, we like to reward our team in numerous ways to show our appreciation for their hard work. From our Zen Points scheme, which allows people to claim points in exchange for shopping vouchers to our annual ‘benefits pot’ that lets our team tailor their extra benefits. In addition, we provide opportunities for volunteering and charity events to help our team fulfil personal objectives and to give back to the community.
Please click this link for more detail on our benefits package: https://careers.zenergi.co.uk/benefits-and-perks/
Zenergi is proud to be an equal opportunities employer and is committed to meeting responsibilities under the Equality Act (2010). We believe that diversity, equality and inclusion are crucial components of a successful and thriving workplace. We are committed to ensuring that our recruitment process is fair, transparent and free from bias. We understand that individuals may require adjustments to be made at any stage in the recruitment process, please do let us know if you have any requirements.
If you would like more information regarding this role before applying, please feel free to reach out to us via LinkedIn or via email – shane.tanner@zenergi.co.uk
About Zenergi
Zenergi, are a utilities & environmental consultancy aiming to make a positive difference in the world of energy in a simple, sustainable & achievable manner. One that can help cut through the confusion, free you from the stresses of managing bills, chasing payments & validating with the option to help improve sustainability & carbon reduction for your business. We have helped make a difference to 4500 customers which includes educational facilities, care groups, local authorities & housing associations across the United Kingdom.
