Address
Form of work
SalaryOur successful Engineering client in Burton on Trent are recruiting for a Contracts / Technical AftersalesManager to join them on a permanent basis.
We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC.
You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompany and customer visits are expected.
Key Responsibilities:
- Manage and develop a small team with a key focus on technical aftersales.
- Lead on technical queries relating to warranty claims, product installations and commissioning.
- Provide technical advice to customers and colleagues to ensure correct product application.
- Manage the day-to-day product and technical activities to ensure KPI's and deadlines are achieved.
- Plan & organise workloads to ensure operational efficiency in the technical team.
- Monitor, evaluate & seek improvements to service offering and streamline processes.
- Collate and analyse departmental targets and business results.
- Maintain effective communication with customers and colleagues.
- Work closely with other technical colleagues to develop new product processes.
Skills & Experience:
- Knowledge of residential ventilation systems
- Knowledge of electrical, mechanical applications and controls systems.
- Diagnostic and problem-solving experience in a technical environment.
- Electrical experience, preferably with controls, motors, and field wiring diagnostics.
- 18th Edition electrical qualification or equivalent.
- Experience of a high call volume environment.
- An ability to deal professionally and tactfully with customers in all situations.
- Ability to meet deadlines and manage KPI's.
- Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.
Salary & Benefits:
- Salary will be up to £50,000 plus a £7000 annual car allowance.
- 28 days holidays + bank holidays + 1 birthday day off.
- Pension (5% employer)
- Private Medical after probation.
- Free on-site parking.
- Genuine career development opportunities in this fast growing company.
