Control Centre Operator - Rugby

Control Centre Operator - Rugby

GBP12.38 per hour

Contract - Full Time

Duties/Responsibilities:

• To provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
• To respond to calls connected to the Control Centre and take the appropriate
• action to resolve them in line with policy and procedure, for example attending on site.
• To respond to out of hours calls.
• To activate the Emergency Plan should the need arise.
• To work together as part of a team, ensuring continuity of the service, to

provide a 24 hour service every day of the year, by operating a shift system. Also to provide short notice, emergency cover in the event of unforeseen absences of colleagues.

• To maintain up- to-date and accurate records of all residents, calls, incidents
• and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.

To find out more information please contact Billy and

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.