Copywriter, Sensitive Operational Communication - Fixed Term Contract

End Date
Monday 19 February 2024
Salary Range
£37,548 - £41,720
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
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Job Description
JOB TITLE: Copywriter, Fixed Term Contract
SALARY: £38,295 to £51,060, dependent on location
LOCATION(S): Bristol, Halifax and London
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
We have an exciting opportunity in our team as a Copywriter within the Sensitive Operational Communication team, on a 6 month Fixed Term Contract.
As a Copywriter, you'll develop your skills, build on existing experience and gain valuable knowledge from one of the centres of excellence in Brands, Marketing and Experience.
Our team is in high demand to create and support the development of clear, engaging and empathetic customer communications in both verbal and written forms for all areas of the Group. This is because it’s never been so important to help our customers make effective and informed decisions, ensuring good financial choices are made.
You'll need to love a challenge, not get fazed by jargon, make the complex simple and have good attention to detail. With bags of initiative and the ability to work at pace, you'll play a crucial role in ensuring our customers can make effective, timely and properly informed decisions during the ‘moments that matter’, like financial difficulty, bereavement and fraud.
As a Copywriter, you'll be:

• Writing and/or reviewing content to make sure language is accessible, customer centric and inline with our Customer Communications Handbook.
  
• Utilising customer research and insights to ensure messages are delivered in the best way.
  
• Supporting our Copywriting Managers with fact finding activity. For example, working alongside communication owners and subject matter experts from within the business units to understand comms purpose, position in customer journey, treatment strategies, systems, data sources, and processes.
  
• Undertaking adhoc reviews of content developed outside of our team, to offer advice and guidance on things like message hierarchy, scan stories, empathy, and simplification of complex messages. This may also include developing support tools to ensure high quality communications are consistently delivered, i.e. Word banks and best practice examples.
  
• Ensuring our communications meet Group Standard's particularly the FCA legislated Consumer Duty, and that the correct governance is followed to ensure all communications acquire full and compliant sign off.
  

Why LloydsBankingGroup
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you'll need:

• You're someone who wants to learn, is a great teammate and isn’t afraid to challenge and put their ideas forward. We have a great track record of improving communications and customer journeys, so we actively encourage lateral thinking and innovation!
  
• Ability to develop engaging and easy to understand content for both written and verbal communications.
  
• Strong stakeholder management and influencing skills.
  
• Experience in managing multiple projects, with the ability to prioritise and manage own workloads, ensuring tasks are delivered as promised.
  
• Proficiency in MS Office, especially Outlook, Word, Excel, and Adobe skills.
  

And any experience of these would be really useful:

• Copywriting experience gained within the financial services sector.
  
• A good understanding of data and how it can aid personalisation and tailoring of communications.
  

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer awide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual bonus award, subject to Group performance
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 28 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

Ready for a career where you can have a positive impact as you learn,growandthrive?
Apply today and find out more.
Please send us a covering letter telling us why you're interested in this particular role, and which parts of your skills and experience you think are most relevant; we won't consider generic applications or CV’s without this.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.