Corporate Partnerships Manager (New Business) - Smart Works Charity

Senior Manager, Women's Centre and Service Delivery

PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Salary: £37,500 – £38,500

Location: Hull

Hours: 37 hours full-time or part time hours may be available.

Closing Date: 12PM, 11th March 2024

Interview Date: 20th March 2024

The Senior Manager will play a pivotal role in leading and managing our centres and contract delivery in Humberside and the East Riding.

Working closely with the Director of Services, your focus will be on achieving operational and strategic objectives to provide high-quality services and enhance policy and practices for women with experience in or at risk of entering the criminal justice system.

Join Our Team

• Are you driven and passionate about working within a women-centred support service?
• Are you looking for a dynamic and rewarding role working for an organisation that delivers specialist gender specific support to women and girls?
• Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate and take accountability?

What we can offer you - Employee Benefits:

• 25 days holiday increasing by one day per year to a max of 30 days, plus public holidays
• Pension scheme with 5% employer contribution
• Annual cost of living increase up to 4%
• Enhanced Training and Induction programme covering all areas of Together Women’s work
• Access to our Employee Assistance Programme with discount offers and free telephone counselling service
• Access to our online wellbeing platform
• Employee eye-care scheme and free eye tests
• Organisation wide away days
• Career development pathways

Role Summary

As Senior Manager, Women's Centre and Service Delivery you will play a pivotal role in leading and managing our centres and contract delivery in Humberside and the East Riding. Working closely with the Director of Services, your focus will be on achieving operational and strategic objectives to provide high-quality services and enhance policy and practices for women with experience in or at risk of entering the criminal justice system.

Supported by a senior key worker, your responsibilities will encompass the day-to-day management of our active women's centres and contract delivery partners across various locations, including Hull Women’s Centre, Hubs in Goole, Beverly, and Bridlington, as well as partnerships in Grimsby and Scunthorpe.

Managing a team of key workers, you will be responsible for ensuring women and girls receive an exceptional service from within a safe-women only space. Working alongside our statutory and non-statutory partners in Criminal Justice, Health and Social Care you will ensure the continued strategic development of the women centre and represent Together Women at local and regional level.

Additionally, your responsibilities include identifying and pursuing new funding opportunities, fostering innovative initiatives, and ensuring the continuity of existing services through effective contract management. As a forward-thinking individual, you will contribute to the wider strategic direction of the organisation as part of the senior management team. This entails submitting high-quality monitoring reports to funders, undertaking line management duties, and supporting the overall strategic vision of TW.

Key Accountabilities:

• Provide strategic and operational leadership of all TW’s services and centres and embed TW values within delivery teams.
• Manage TW Women’s Centre and Hubs, this includes Hull Centre, Goole, Beverly and Bridlington Hubs
• Lead and manage contract delivery partners
• Lead the development and management of effective service governance, quality assurance and auditing systems and policies and processes
• Ensure that All TW policies and procedures, including safeguarding are implemented, overseeing appropriate staff training and support
• Establish and maintain effective external partnerships, supporting TW to meet strategic and operational goals
• Build and maintain strong relationships with commissioners, funders, delivery partners and wider stakeholders
• Identify relevant funding opportunities and prepare funding applications in collaboration with the SLT, to support the long-term sustainability of existing and new services
• Manage the operational budget, ensuring services operate within budgets and any variations are identified and reviewed
• Lead on the development, implementation and management of TW’s monitoring and evaluation systems and processes to evidence need, reach and impact
• Oversee performance management of services, ensuring they meet stakeholder requirements and quality standards, including maintaining quality marks
• Oversee systems and processes for obtaining regular feedback from stakeholders, including beneficiaries, in order to inform and improve service delivery
• Prepare and present accurate and timely reports to internal and external stakeholders as required.
• Provide Senior Management support to all centres, hubs and services, including planning, implementation, management and evaluation
• Oversee relationships with commissioners and funders, including identifying risks, and assessing and ensuring performance requirements are met
• Strategic and operational oversight of staff recruitment and management, ensuring compliance with TW’s policies, procedures, quality standard and values
• Demonstrate to staff that they are valued by TW, foster good working relationships across the organisation and build a fair and open management culture that is focussed on learning and development
• Adopt a strategic approach to staff resourcing and management, planning for sufficient staff, with the skills and competencies, to provide high quality, trauma-informed services
• Effectively manage a dispersed team ensuring team cohesion and consistency in delivery and approach
• Line manage direct reports and ensure that all staff receive regular support, supervision and performance review, case management, training and development in line with TW policies and procedures
• Hold responsibility for policies and procedures relating to service delivery in collaboration with the CEO and other senior managers

Additional Accountabilities

• Support and embody the mission, ethos and values of TW
• Deputise for the Senior Leadership Team as required, both internally and externally
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
• Maintain and improve competencies through continuous professional development
• Abide by all organisational policies, codes of conduct and practices
• Support and promote inclusion, diversity and equality of opportunity in the workplace

Role Requirements

Experience

• Leading and managing service delivery in the charity sector, preferably services for women and/or in the criminal justice system.
• Strategic and operational planning and implementing organisational change.
• Delivering monitoring & evaluation systems and auditing service quality and performance.
• Leading, motivating and developing staff and responding to complex staffing issues.
• Embedding involvement of those using services in development, delivery and evaluation of services.
• Developing and implementing best practice and strategies on equality, diversion and inclusion.

Skills and Abilities

• Strategic planning and the ability to translate strategy into achievable goals
• A solution-focused approach and the ability to make effective and timely decisions
• Highly collaborative, flexible, diplomatic and assertive with good influencing/negotiation skills
• Strong spoken and written communication skills
• Ability to troubleshoot and problem-solve difficult situations calmly and effectively
• Ability to oversee and manage budgets
• Fluent use of standard office equipment and information & communication technology
• Manage risk and recognise potential impact of decisions across all parts of the organisation
• Ability to manage own time and workload efficiently, prioritise and meet tight deadlines
• Comfortable with ambiguity and working in a fast- paced, rapidly changing environment
• A desire to respond quickly and positively to change, continuously improve performance by learning quickly from mistakes, celebrate successes and constantly develop people and processes
• An understanding of issues impacting on women in/at risk of entering the criminal justice system
• Practical operation of performance and quality requirements in contracts
• No specific qualifications are required, but evidence of recent continuing professional development relevant to the post is required, e.g. Coaching training and experience, Management and leadership; Quality systems; Monitoring and Evaluation

Other Requirements

• Able to travel locally, regionally and nationally as required
• Able to work some evenings and weekends and stay overnight where necessary
• A strong team player with a flexible approach to work
• Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of equality, diversity and inclusion issues to all areas of work
• Commitment to upholding the rights of people facing disadvantage and discrimination in the CJS

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minority ethnic women and women who have personal experience of the criminal justice system. This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

To apply: Please include your CV and detailed Cover Letter, which specifies clearly how your skills, experience and/or knowledge meet the essential criteria listed under ‘Person specification’ on the job description. You can also provide examples for any desirable criteria you wish to speak to. Where possible, use examples in the STAR format (Situation, Task, Action, Result) to demonstrate how you meet the criteria.

Notes:

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work, an enhanced disclosure will be required from the Disclosure and Barring Service to disclose any previous criminal convictions not protected under the Act. However, TW (Together Women) encourages individuals with lived experience of the criminal justice system to apply, as a criminal record will not necessarily disqualify candidates from the role.