Address
SalaryAbout Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for Corporate Travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited (Nasdaq: TCOM; HKEX:9961).
In this Role, you’ll get to
- Handle clients’ business travel booking inquiries via email and phone
- Maintain sound relation with clients’ travel managers and travelers
- Propose optimum travel plan and suggestion to clients (balancing the cost, time and convenience)
- Handle booking/change/cancellation in air ticket, hotel, rental car, railway and etc. Answer visa enquiries from customers through various channels and guide them to prepare visa application documents, review and manage documents according to the requirements of the consulate for visa application.
- Prepare monthly billing statements to clients Compose weekly/monthly operation reports (internal)
What you'll Need to Succeed（insert Requirements）
- Must have a Degree or Diploma in College/University
- Possess hands-on experience in visa practice or visa document review
- Fluent or proficient in English and other language will be added advantage Experience in operating GDS - Amadeus is preferred
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
