Correspondence Officer

My public sector client based in Birmingham City Centre is looking for an Administrative Officer to provide administrative support for the Redundancy Payments Team. This is a potential 6 month temporary assignment Monday to Friday paying 11.53 p/hr, full time 37.00 hours a week, this role is a fully onsite role

As part of this role, you will be required, but not limited to, the following responsibilities:
" Provide excellent customer service in both written and telephone contact to both internal and external customers.
" Answering a broad spectrum of customer enquiries regarding redundancy claims (by telephone and emails)
" Delivery of professional, prompt & efficient performance in line with legislation, processes, and guidance.
" Learn and apply correct security protocols.
" Liaise with relevant professional and technical experts, to ensure that claims/applications/enquiries progress to their appropriate conclusion in a timely manner.

Skills required:
" Work collaboratively and be an effective and engaged member of the team, building effective and productive relationships with colleagues within the team and wider organisation
" Effectively handle enquiries from customers by communicating clearly, concisely, and openly
" Work using your own initiative to organise, prioritise and co-ordinate work tasks to meet tight deadlines
" Work flexibly across a broad range of roles and tasks
" Work confidently with IT systems including MS office such as Word, Excel and Teams

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.