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SalaryDiligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Responsible for delivery of outcomes for the Correspondence Centre of Excellence (CoE), specifically for defining, delivering and maintaining Customer correspondence outputs, aligned to the Customer experience strategy and guidelines.
Works across entire client business, and is expected to have or rapidly establish, credibility with business stakeholders, demonstrating an ability to understand their environment both technically and culturally.
Works as key member of project teams delivering change projects of varying size and budgets, up to multi-million. In other projects, may work as sole analyst. Likely to be involved in more than one project simultaneously
- Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements specifically for Correspondence.
- Provide input to the establishment of innovative business solutions to meet strategic, tactical and operational requirements, typically with an impact across multiple business units.
- Interprets legislative and regulatory changes, assessing the wider impact on Customer Correspondence, and in designing business solutions to ensure compliance with externally-driven timeframes.
- Produces clear and effective documentation of both a detailed and descriptive nature, using graphical and statistical information in an intelligent way to communicate Customer Correspondence requirements.
- Contribute to the ongoing development of Correspondence Delivery as a centre of excellence.
- Can lead the deliveries of a correspondence project or strand of a large project, potentially co-ordinating the work of a team of several analysts (typically up to 7 analysts). In other projects, may work as sole analyst.
- Experience working within a Life and Pensions organisation
- Good understanding of differing operating models and the effect this can have on the cost effectiveness of solutions.
- Good understanding of Correspondence Systems I.e. must understand the architecture and the impacts consequences of the solution/design on that
- Experience of applying a range of techniques to gather, sort and format data for detailed analysis and to present the result in an unambiguous manner; appreciation of best practice for different types of analysis
- 25 days holidays + 8 bank holidays
- Free parking, onsite gym and restaurant
- Discretionary annual bonus
- Company pension scheme membership
- Develop your career through a wider global organisation of the TCS family
