Counter Assistant

ROLE PROFILE – June 2023

Title

Reports to

Counter Assistant

Branch Manager

Brands

Location

PaintWell

Branch Specific

Role and context Need to do Role Capabilities

Purpose

To carry out activities for the Branch ensuring a

delivery of excellent customer service and to

undertake counter tasks to maximise the sales and

margins of the Branch in support with the Branch

Team. To contribute to the Branch’s monthly

objectives and striving to achieve the Company’s

recognition of ‘Retailer of Choice’ in the market.

Context
PaintWell are a one-stop shop for painting and

decorating supplies, materials, tools and accessories.

With over 50 years of experience, we provide a huge

range of trade-quality paints and painting accessories

from all the major brands to both a Trade and retail

customer base

Relationships
Customers and Suppliers

Regional Managers

Branch Managers

Paintwell/KB/Promain BDM/SR Teams

PaintWell Head Office teams

Outputs

• Provide advice and support to customer on the counter to

maximise sales.

• Support with the Branch Team to achieve the overall profit

targets and business objectives.

• Unload all stock received, store promptly and in line with

Company procedures.

• Support customers with the recommendation of new product

lines supporting the development of the Branch where

applicable.

• Deliver excellent customer service to external and internal

customers, and meet all customer requirements

• Achieve a high standard of presentation and layout within the

Branch to maximise sales and achieve excellent customer

service.

• Deliver customer products in a timely, efficient, and safe

manner ensuring high levels of customer service at all times

• Adhere to the Company’s health and safety policies and

procedures.

Key Performance Indicators

• Sales budget for the branch

• Margin budget for the branch

• Customer Accounts growth both new and

existing

• Share of Wallet per branch

Qualifications

• Full clean Driving License

Experience

• Retail and customer service experience.

• Knowledge of the local area of the Branch.

• Ability to support with a Stock Management

process.

• Previous delivery driving experience with a

clean driving license

• PC Literate.