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SalaryHMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.
FIS provides HMRC with an effective investigation arm to enforce the Department’s compliance policies. This enables the Department to deliver against the strategic responsibilities across all the taxes and duties it administers. This includes complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system.
FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.
See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
It is an exciting time to join the Counter Fraud Investigator Apprenticeship (CFIA) Team as a Support Caseworker. This is a small team within FIS Learning, responsible for the administration and delivery of the CFIA. You will be proactively supporting apprentices throughout their learning journey. This will involve liaising via telephone and email with apprentices, their practical training officers (PTO’s) and their line managers.
As a Support Caseworker you will maintain Aptem (a database to record learners’ evidence), and respond to queries sent to the Counter Fraud Investigator Apprenticeship mailbox from the apprentices, PTOs and Senior Officer Liaison Officer (SOLO) network. You will be collaborating with the CFIA Quality team to ensure that HMRC remain compliant with the apprenticeship funding rules and the Ofsted Inspection Framework. You will have an opportunity to make a real difference, contributing towards achieving a positive outcome in future Ofsted inspections and funding audits.
The role requires someone with demonstrable experiences of working in a fast-paced environment, someone who can work on occasions with minimal and ever-changing guidance or instructions, someone who is driven and embraces change.
Key Responsibilities
- Support a cohort of apprentices, their PTOs and line managers throughout the apprenticeship, providing IT support and guidance in respect of the apprentice learning management system.
- Determine apprentice eligibility and funding.
- Ensure apprentices are onboarded and inducted in a timely and accurate manner.
- Monitor progress of apprentices, maintain clear and comprehensive caseworker notes and assign a RAG status to each apprentice on a monthly basis.
- Escalate cases to the CFIA Quality Team where it is established that further enhanced support/intervention is required and collaborate with the quality team to improve the RAG status.
- Configure and maintain the external learner management system.
- Liaise with internal and external stakeholders, including the Education & Skills Funding Agency and Ofsted.
- Maintain and update Management Information Systems to ensure HMRC have a clear and robust audit trail for all aspects of funding and quality assurance.
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