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About the job
Job summary
HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.
FIS provides HMRC with an effective investigation arm to enforce the Department’s compliance policies. This enables the Department to deliver against the strategic responsibilities across all the taxes and duties it administers. This includes complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system.
FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.
See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
It is an exciting time to join the Counter Fraud Investigator Apprenticeship (CFIA) Team as a Support Caseworker. This is a small team within FIS Learning, responsible for the administration and delivery of the CFIA. You will be proactively supporting apprentices throughout their learning journey. This will involve liaising via telephone and email with apprentices, their practical training officers (PTO’s) and their line managers.
As a Support Caseworker you will maintain Aptem (a database to record learners’ evidence), and respond to queries sent to the Counter Fraud Investigator Apprenticeship mailbox from the apprentices, PTOs and Senior Officer Liaison Officer (SOLO) network. You will be collaborating with the CFIA Quality team to ensure that HMRC remain compliant with the apprenticeship funding rules and the Ofsted Inspection Framework. You will have an opportunity to make a real difference, contributing towards achieving a positive outcome in future Ofsted inspections and funding audits.
The role requires someone with demonstrable experiences of working in a fast-paced environment, someone who can work on occasions with minimal and ever-changing guidance or instructions, someone who is driven and embraces change.
Key Responsibilities
- Support a cohort of apprentices, their PTOs and line managers throughout the apprenticeship, providing IT support and guidance in respect of the apprentice learning management system.
- Determine apprentice eligibility and funding.
- Ensure apprentices are onboarded and inducted in a timely and accurate manner.
- Monitor progress of apprentices, maintain clear and comprehensive caseworker notes and assign a RAG status to each apprentice on a monthly basis.
- Escalate cases to the CFIA Quality Team where it is established that further enhanced support/intervention is required and collaborate with the quality team to improve the RAG status.
- Configure and maintain the external learner management system.
- Liaise with internal and external stakeholders, including the Education & Skills Funding Agency and Ofsted.
- Maintain and update Management Information Systems to ensure HMRC have a clear and robust audit trail for all aspects of funding and quality assurance.
Person specification
- Be a committed individual who can proactively prioritise a demanding workload and can take the lead from problem solve to resolution.
- Work flexibly and build strong and effective relationships with a wide range of stakeholders across FIS, CCG and outside of HMRC in order to progress a variety of issues and tasks often under challenging and time pressured conditions.
- Have excellent communication skills, with the ability to balance conflicting demands.
Essential Criteria
- Have the ability to work in a pressured environment and manage rapidly changing priorities at short notice.
- Have a proven ability to work autonomously, exercising sound judgement and taking the initiative.
- Work and engage confidently and successfully with others through strong verbal and written communication skills.
- Have proven ability in operating Office 365 proficiently in particular spreadsheets.
Desirable Criteria
- Have an understanding of either criminal justice or civil investigations, but with a commitment to develop knowledge in both areas.
- Have knowledge of both the Government Counter Fraud Profession and Counter Fraud Investigator Apprenticeship.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
How To Apply
As part of the application process you will be asked to complete a CV, a Personal Statement, and separate 250-word statements addressing the specified behaviours. Further details around what this will entail are listed on the application form.
- Your CV should detail your job history and qualifications. This will not be scored.
- Your Personal Statement (maximum of 500 words) which should illustrate why you think you meet the essential criteria and personal specification outlined in the advert.
An initial sift based on your Personal Statement against the essential criteria may be held if a large number of applications are received. Following this, if a large number of applications remain, a second sift will take place against the lead Behaviour: Delivering at Pace. If your application progresses to a full sift, all sift criteria will then be considered.
Interview Process Details
During the panel interview you will be asked behaviour-based and strength-based questions to explore in detail what you are capable of.
Please Note: The appointment will be conditional upon satisfactory conduct and discipline checks and security vetting. All applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’. You must also declare any disciplinary proceedings relating to previous employments. The disclosure of this information will not automatically disbar you from employment with Internal Investigations, but we need to be aware of any event or issue which could impinge on your credibility if questioned in court. Internal Investigations may conduct background checks and any offer will be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role.
If interviews are required, they will be conducted over Teams or an alternative digital platform.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Counter Terrorist Check (CTC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for CTC is 3 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 338235 & vacancy closing date 22/02/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
