Counter-Trafficking Casework Coordinator

Who we are

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. In 2018, we collaborated with South Yorkshire Police in an initiative called Plan B. This helped to launch the LifeNavigate department. In recent years we’ve also been running a Deferred Prosecution Scheme across Merseyside. Using, a trauma-informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police, Merseyside Police, Her Majesty’s Prison and Probation Service, amongst many others. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

Role Summary

How this role fits into the vision and objectives of Causeway
We currently have an exciting opportunity for a Coordinator role within the Immediate Justice programme (Merseyside). In this role you will oversee reparative work as part of the Out of Court Disposal framework, for those who have been involved in anti-social behaviour (ASB). You will take a multi-faceted approach to tackle various aspects of ASB, overseeing trauma-informed support to service users who have completed their reparative activity. In this role, you will deliver a high quality service, constantly focused on achieving positive outcomes for every service user through effective management, training and the development of the LifeNavigate team across the county of Merseyside, ensuring all service users have a person centred, trauma informed plan, that outlines the goals and targets that the service user and Navigators agree to work toward. You will be working in an agile and responsive team environment and will lead and support navigators toward providing a great standard of support for Service Users.
Please note there is an occupation requirement for you to hold a driving license for this role.

What you can expect from a career at Causeway

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more
• Commitment to annual salary reviews
• Progression opportunities
• Annual staff survey and focus groups – have your say!
• 30 days holiday per year (plus accrued holiday days for length of service)
• Medicash medical discount scheme
• 3% employer contribution pension scheme
• Support via Staff Networks including an LGBTQ+ staff network

What our staff say about working with us

We pride ourselves on our employee job satisfaction. 100% of people in our 2021 staff survey feel that Causeway positively impacts the lives of our clients and 97% of our staff would recommend working at Causeway to others like them.
Working for Causeway is working in an environment where you can share your ideas. It’s great when your employer hears and sees you, you feel valued and it encourages you to succeed.
By having an employer who gives you the tools to reach your goals, makes you more driven and focused on your work.”
 

Job Description

JobTitle     Life Navigate Coordiantor

Salary                     £29,000     plus anti-social hours                               

Reports to       Life  Navigate Service Manager

Location    Merseyside, North west

Direct Reports   7-8 Navigators

Closing Date   Midday on Friday 26th January 2024

Contracted Hours   37.5 hours per week  Mon-Sun, 8am-8pm shift work

Interview Date   Thursday 1st February in Liverpool

Contract Duration To be discussed
Probationary Period    3 months

Responsibilities

• To occasionally manage a caseload of a small number of service users alongside overseeing the management of all service user support including referrals, assessments, person-centred support plans, risk assessments, issue reports, and exits.
• To oversee line management of a team of navigators working across the county of Merseyside.
• To oversee and plan reparative sessions for service users across Merseyside, and manage the staff rota.
• To engage in reparative sessions where necessary (this is a physical aspect of the role and will involve manual labour, use of tools etc.).
• To risk assess any sites for reparative work and ensure all equipment is purchased, stored correctly, and safe to use.
• To ensure safety briefings are up to date and used accordingly.
• To oversee use, maintenance, and storage of the Immediate Justice vehicle. 
• To manage any day to day operational contact with Merseyside police and liaise with Service Manager and Merseyside Police SPOC on all reports, including monthly reporting.
• Liaise with other Coordinators to ensure the ASB awareness course is delivered to service users, and Restorative Justice practices are employed where required.
• To maintain and develop contacts with organisations and individuals regarding the Immediate Justice programme in a professional manner - including but not limited to ward councilors, Merseyside Police, Merseyside VRP, Project ADDER, Home Office, youth offending and offender management agencies, local authorities, and medical professionals.
• Adhere to quality assurance procedures and oversee trackers, project KPIs and service user data.
• To encourage the team to network and develop professional relationships with relevant organisation in the Merseyside area.
• To ensure all KPIS’s and finance reporting is up to date and that service user related issues are recorded and updated regularly and in a timely fashion.
• To manage internal reporting requirements, including quality assurance and timely recording of data on to CRM system Zoho working with the operations facilitator.
• The Coordination of staff including; induction, training, team meetings, volunteers, supervisions, rotas, holidays and absence cover.
• To work with the Safeguarding Lead and Service Manager to ensure that all staff are completing, updating and maintaining risk assessments for all service users and to advise and direct on complex safeguarding cases.
• Mentor staff through any complex situations, bringing the heart of Causeway’s trauma informed approach and consulting with members of the management team when required.
• The continual development of self as a leader and commitment to develop the team to deliver high quality service and care.
• Adhering to all internal procedures regarding Causeway, the contract and any legislation.
• Work evenings and weekends when required.
• LifeNavigate supports many different referral paths and demographics of perpetrators and victims of crime; services include violence reduction support and working with perpetrators of domestic violence . The successful candidate must have an adaptive approach to their work, and may be asked to support or be redeployed to another department within LifeNavigate, in order to effectively deliver support across the whole team