Course Enquiries Assistant

We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for a Course Enquiries Assistant to join our established CRM and Course Enquiries Team based in the Student Recruitment, Admissions and Marketing Service. The main focus of this role is to provide an outstanding front line customer experience for prospective students and key influencers.
You will handle queries via telephone, email and in-person, as well as supporting broader student recruitment initiatives such as open days, offer holder days and campus tours. This role could be suitable for a recent graduate and provides an excellent opportunity for an individual with a positive attitude and the right skills to join a friendly and professional team.
For informal enquiries about this vacancy, please contact: Pippa Courtley, Course Enquiries Officer at courtlep@edgehill.ac.uk.
About You
As Course Enquiries Assistant you will have:
Proven experience of working within a customer focused environment, delivering tailored information
An excellent standard of written and spoken English
An ability to communicate effectively in person and using a range of platforms, including phone, email and social media
Outstanding interpersonal skills with a positive attitude and an enthusiasm for delivering excellent customer service
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
Free foreign language evening classes
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources.
A wide range of development programmes to enhance your career.
Beautiful award-winning, on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Click to view our rewards and benefits package
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

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