Credit Control Administrator

Credit Controller

£11.64p/h+

Hybrid working

Full time, mon- fri (Early finish Friday)

6 month contract, Extension likely

Belfast area

CPL are recruiting for a fantastic Credit Controller administrator to come join one of Irelands leading electricity provider. This new position offers an excellent salary and benefit package.

What’s in it for you?

·        £11.64p/h

·        Pension

·        Excellent holidays

·        Free Parking

·        Work within a fun, strong and passionate team

The Role:

·        Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers’ ability to pay

·        Working flexibly to action incoming workflow on a daily basis including, calls, emails, & letters; complete weekly reports; provide support to colleagues and other teams as required; be an escalation point for queries that are preventing payment and work with colleagues and customers to resolve these promptly

·        Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframes

Criteria:

·        Experience of working in a Credit Control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due.

·        Be organized and have exceptional attention to detail with the ability to produce consistently accurate work

·        Negotiation skills

If you are a motivated and detail-oriented individual looking to take the next step in your career, I encourage you to apply for this exciting opportunity. Email or call Fionnan today!