Credit Control Manager

This position offers a chance join the Council and help lead in the transformation of its Revenue Services, particularly in relation to its Miscellaneous Incomes. Motivation and experience in debt collection and leading staff are essential, together with excellent communication skills, since you will be responsible for assisting Councillors and members of the public with enquiries.

Your next role

You will report to the Head of Revenues and Benefits and be responsible for a team of staff that directly collect £65 million per annum. You will also manage colleagues that monitor the performance of our service provider in collecting over £200 million of Council Tax and Business Rates.   

You will ideally be educated to A Level standard or equivalent and have a strong background in debt collection and management, with managerial experience.

Candidates must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Your next steps

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role please Andy Stevens, Head of Revenues And Benefits email AStevens3@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk