Credit Help to Claim Adviser (Telephone and Digital)

We support a wide range of people to find a solution for the problems they face. Our Help to Claim Team supports people in Plymouth and across the UK to make a new Universal Credit claim and be ready for when their first payment arrives.
This role is fully telephone based, with a mix of office and remote working. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across the country.
Although the role is a Digital and Telephone Adviser, you may be required to work in a variety of settings including community outreach, Job Centres and local authority offices as required.
The employer for this post is Citizens Advice Plymouth. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 4 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required.

Proud member of the Disability Confident employer scheme