AddressAbout Bark
Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.
Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.
This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.
As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.
About the Role
We are seeking a highly motivated and technically skilled Integrations Specialist with a focus on integrating our platform into our clients CRM systems. This role is pivotal in demonstrating the value of our product by seamlessly integrating them into existing client infrastructures, primarily through CRM systems. The ideal candidate will possess a blend of technical expertise, project management, and excellent communication skills to effectively liaise between our product teams and clients.
Responsibilities
Pre-Sales Consultation: Working closely with the sales team, liaising with potential clients around their technical requirements for integrating with our product. Gathering information relating to their CRM system to propose a seamless integration solution for their needs.
Technical Integration: Utilise existing solutions built by our development team to create seamless integrations between our product and the clients CRM system. Working closely with our sales representatives to ensure prompt deployment of new integrations for product trials, new, and ongoing relationships.
Custom Solution Development: Leverage automation platforms such as Zapier to scope, build, and maintain custom integrations as required to meet clients needs.
Client Support and Training: Provide ongoing support to clients post-sales. Monitoring integration functionality and advising clients on how to maximise the benefits of the integrations with our product.
Feedback Loop: Gather data on common client requirements, creating a bridge between the sales team and the product team, relaying insights to guide product enhancements.
Required Skills and Experience
Technical Proficiency: Strong technical skills in integrating SaaS systems into CRM using tools like Zapier or similar. A thorough understanding of APIs and how to troubleshoot integrations that utilise APIs with tools such as Postman.
Systems Knowledge: Previous experience integrating SaaS platforms with specific CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics 365.
Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts in a clear and persuasive manner to a non-technical audience.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to devise and implement effective solutions under tight deadlines.
Customer-Focused: A customer-first mindset, with a commitment to delivering high-quality service and ongoing support to our clients.
Adaptability: Ability to adapt to changing technologies, methodologies, and client needs with ease.
Education: A bachelor's degree in Computer Science, Information Technology, Business, or a related field. Relevant certifications in CRM systems, SaaS products, or integration tools such as Zapier are a plus.
Desired Skills and Experience
Project Management: Experience in managing projects from inception to completion, demonstrating the ability to meet deadlines, manage stakeholder expectations, and deliver results. Knowledge of project management tools and methodologies is desirable.
Customer Relationship Management: A track record of building and maintaining strong customer relationships. Ability to identify customer needs and exceed customer expectations.
Technical Training: Ability to create and deliver engaging technical scoping sessions to clients, ensuring they are equipped to use and maintain the integrated product solutions effectively.
Security and Compliance: Knowledge of data protection, privacy laws, and compliance requirements relevant to SaaS and CRM integrations. Understanding of best practices for data security in systems integrations and APIs.
Perks and Benefits
- Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
- Flexible working policy with a central office in London
- Private health insurance run by Aviva including dental cover
- Personal annual L&D Budgets with £1,000 to spend on your development
- Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
- Fully stocked kitchen and monthly lunches
- Financial advisor
- Cycle to work scheme
- Regular wellness weeks with industry leading talks through to massages in the office
- Being at the forefront of an industry with new and exciting problems to solve
Interview Process
- Screening Call with Talent Partner (30 mins)
- 1st Stage - Hiring Manager Stage (30/45 mins)
- 2nd Stage - Technical Task (60 mins)
- 3rd Stage - Values interview (30 mins)
Diversity Statement
At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.
