Cruise Boat Crew Seasonal

Would you like to help us preserve our 'Monster Reputation for Excellence'? Loch Ness by Jacobite are recruiting Seasonal Crew to join their friendly team for the busy 2024 season. The contract is fixed term from May/June to August/September 2024, full-time preferred however flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0745 / 0830 - 1700 / 1745.

Applications are open now, interviews are ongoing however you should be available from June to allow enough time to complete your full induction and the necessary training.

Loch Ness by Jacobite is a Visit Scotland 5* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing cruises on Loch Ness for over 20 years. We are looking for motivated individuals to carry out crew duties so we can continue ensuring that Loch Ness by Jacobite customers can tick Loch Ness off their bucket list! You will keep our passengers informed, safe and comfortable at all times and you will maintain the highest level of customer service to preserve our 'Monster Reputation for Excellence'.

The Role and Responsibilities:

• Assist the Skipper in the efficient and smooth operation of the boat.
• Assist with the passenger count prior to departure of each cruise
• Assist the Skipper with the application of safety regulations ensuring the safety of all persons whilst boarding, disembarking, and during their cruise.
• Carry out bar/sales duties as required
• Assist with preparation of stock and daily replenishing of stores
• Direct passengers in accordance with procedures in the event of an emergency.
• Provide information to passengers on points of local interest etc.
• Report any customer / operational issues to the skipper.
• Carry out daily boat cleaning ensuring a high standard is maintained
• Provide 5* customer care at all times

Person Specification:

• Friendly and approachable with a willingness to initiate meaningful conversations
• Conscientious with attention to detail
• Good communication and numeracy skills
• Demonstrate a pro-active approach to problem solving
• Driving licence desirable along with own transport however assistance with transport can be discussed at interview
• A strong customer service background is desirable
• Previous experience not required as full training will be provided
• Willingness to participate in on-going training and personal development
• Excellent timekeeping

A cover letter explaining why you would like to be part of the Loch Ness by Jacobite team this summer would be helpful.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 3 months

Pay: £12.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Discounted or free food
• Free parking
• Store discount

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• INVERNESS: reliably commute or plan to relocate before starting work (preferred)

Location:

• INVERNESS (preferred)

Work Location: In person

Application deadline: 11/02/2024