Address
Form of work
SalaryRole Responsibility
To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensure all customers receive the appropriate welcome and information in a secure and discreet environment.
As a Safe Deposit Custodian you will be responsible for handling safe deposit box visits, opening new Safe Deposit Box contracts and maintaining existing contracts. You will also be responsible for managing customer payments including invoices, cash/cheque/card payments, safe deposit box contract queries and exceeding service goals by minimizing customer wait times and accurately and efficiently serving our customers.
As a Safe Deposit Custodian you will:
- Deliver an extraordinary experience for all customer
- Tailor the service to individual needs without compromising laws or policies
- Apply the necessary discretion and professionalism to any given situation
- Be aware of all additional services that are on offer and seek to deliver those when appropriate
- Use initiative and take responsibility to make decisions
- Work diligently to adhere to strict compliance policies and procedures to minimize risk to the customer and the business
- Offer tailored advice according to clients needs (i.e. suggesting appropriate Safe Deposit box size)
- Be knowledgeable of our competitors and their policies and services.
The Ideal Candidate
- Use confidence to communicate with the team openly and with clarity
- Gain trust and loyalty from customers easily – building strong customer relationships
- Develop good working relationships with team members – a team player
- Evaluate issues / requests and acts accordingly knowing when to escalate to a member of the management team
- Display confidence and initiative when dealing with customers.
- Communicate clearly with customers, team members and managers
About the Company
Rewards and benefits
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Selfridges
