Address
Form of work
SalaryCustomer Service Advisor
Location: Hillbrow Health and Wellbeing - Hillbrow Sports Centre, Denton Road, Eastbourne, BN20 7SR
Hours: 39 hours per week (3 week rota including weekdays, evenings & weekends)
Salary: Ranges between £19,897.36 & £23,264.12 dependent on age
Closing Date: 29th June 2024
Job Description
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.
This post will be based at Hillbrow Health & Wellbeing, Hillbrow Sports Centre, Meads, Eastbourne. A local partnership of Wave Active and South Downs Health and Care will be running a health and wellbeing ‘hub’ at the Denton Road site in Meads, bringing together high-quality sport and leisure facilities alongside provision of accessible NHS and private community healthcare services
Person Specification
Disposition (Essential)
- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Can do attitude
- Pro-active
- Team Player
- Interpersonal skills
- Interest in Health & Well Being
Experience (Essential)
- Similar work environment
Skills (Essential)
- Excellent communication skills – face to face, telephone
- Able to remain calm and professional in challenging circumstances
- Knowledge of cash till operations and administration of cash returns
Other (Essential)
- To be flexible to the changing demands of the business
- Able to react positively to changes in policy and development into new or improved areas of service activity
- To be able to follow Wave Active Limited Policies and Procedures
