Customer Account Manager

Job Overview

Contract: Full-time permanent contract – 79 hours per fortnight

Shifts: Between opening hours of Monday - Friday: 8am - 8pm and Saturday: 9am - 4pm.

Salary: A yearly salary of £23,500.00 per annum and performance-related bonus scheme.

Location: Glasgow City Centre

Hybrid Working: Performance-based criteria for home-working. Hybrid working may be available once you have passed your probationary period and your manager is satisfied with your performance. This gives our employees the chance to combine their time at work between the office and their home to offer better work-life balance.

Training: 3-week on-site comprehensive training learning about Zinc and how we support our customers – full attendance required. We also provide additional access to our tailored in-house Zinc Learning Academy to allow for further self-development.

Holidays: 30 days including bank holidays, increasing 1 day per year of service for the first 5 years.

About The Zinc Group

The Zinc Group are a multi award-winning financial services company working with some of the largest UK and global businesses across industries such as banking and finance, telecommunications, utilities and healthcare, providing customer services and collections for nearly 14 years. Continuing on our growth journey, we recently acquired a 3-year contract with a major global bank and have further large-scale growth possibilities on the horizon. We’re look for motivated individuals to join us on this journey who want the opportunity to develop their skills, be rewarded for doing a great job, and to be part of the Zinc family.

The role

We have a fantastic opportunity to join an organisation that is consistently growing and is committed to creating positive financial futures for our customers. We’re looking for people to work within our amazing Operations team who:

• Have great customer service skills, whether that be from contact centre or face to face experience;
• Will strive to deliver our customers a great experience during every call;
• Can build meaningful relationships and provide tailored solutions to help our customers;
• Have great verbal and written communication skills;
• Can confidently and empathetically handle challenging conversations; and
• Are motivated by and thrive in target driven environments.

If this sounds like you, we want to hear from you!

Your day-to-day responsibilities will include:

• Taking inbound and outbound calls to help our clients’ customers who may be in financial difficulty – a positive customer experience underpins everything we do here at Zinc;
• Managing the customer database through ensuring that the account notes are kept up-to-date after each call;
• Delivering a high-quality service where treating customers fairly is at the forefront;
• Complying with our compliance and regulatory requirements.

Each day will be different, but you will remain the friendly voice that supports the needs of our customers and assists them through their financial challenges.

At Zinc, we are regulated by the clients we take on board due to the nature of the work we do. All successful candidates will undergo background checks including basic criminal record, credit, anti-money laundering, sanctions and company system checks.

What we can offer you – we want you to succeed, grow your career and enjoy it!

• The opportunity to work in a supportive environment with comprehensive and ongoing training
• Opportunity for progression and a career path to enthusiastic applicants with a positive attitude – we offer an in-house succession programme
• Provide the ability to apply for funded external training related to your job role
• Our HR & Engagement Officer will be there to listen and support you throughout your career
• Quarterly recognition scheme with the chance to win £150, £300 or £500
• Huge annual prize draw with holiday giveaway
• Length of service awards – receive a token of appreciation for your first, fifth and tenth year at Zinc
• Ability to buy or sell up to 5 days holiday per year
• Annual pay review
• On-site ‘fun’ days with free lunches thrown in
• Annual Christmas party at our Glasgow or Stratford-upon-Avon site
• ‘Refer a Friend’ scheme - earn £250 for each person you refer

How to apply

If you are interested in the role and think you have got what it takes, please send a copy of your up-to-date CV for a chance to join our company! Our recruitment team will review all applications and applicants who are successful in progressing will be contacted to arrange an interview for us to find out more about you and your experience.

Equal opportunities

The Zinc Group is committed to fostering a diverse workplace and is proud to be an equal opportunities employer – applications are welcomed from all suitably qualified applicants.

Privacy Notice

A copy of our Privacy Notice for Job Applicants can be found on our company website thezincgroup.com by following the link: https://www.thezincgroup.com/privacy-notice-for-job-applicants/

Job Types: Full-time, Permanent

Pay: £23,500.00 per year

Benefits:

• Referral programme

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme

Work Location: In person