Address
Location
Derby, GB
Department Name
OA Passenger Experience EM (901037) G4
About Network Rail
Join Our Team at Network Rail!
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Foster the relationship with allocated customers to support delivery of business objectives and continuous improvement in customer satisfaction. Manage the process so that customers are recognised as partners in the development and delivery of the routes and Network Rails strategic goals.
About the role (External)
Key Accountabilities
1. Support the Route Stakeholder Manager in the development of customer engagement strategies including informing, consulting & involving customers where relevant and evaluating the effectiveness of these strategies.
2. Assist areas and the route executive to effectively consult and engage customers on relevant projects.
3. Act as the initial point of contact within the company for the customer’s business liaison issues; take responsibility for internal information regarding the customer, their business requirements and issues.
4. Advise senior management of issues and/or risks to customer relationships as soon as they arise so risks can be managed effectively.
5. Develop and deliver all income streams relating to the customer.
6. Support the delivery of Joint Performance Improvement Plans (JPIPs) specific to the customer.
7. Support all negotiations on changes to the customer’s Track Access Contract.
Provide both detailed information and reports as and when required and monthly updates / status reports to senior management.
Skills & Experience Required
Essential
- Commercially astute, persuasive, and customer focused
- Experience of account management
- Good knowledge/understanding of the railway industry
- Experience in negotiating & influencing skills
- Able to effectively communicate to all levels inside and outside the business
- Team player
- Results orientated
Desirable
- Wide understanding of industry structure
- Educated to degree level
- Experience of dealing with large complex industrial client portfolios
- able to demonstrate significant commercial success
- Financial awareness
Closing date: 23rd February 2024. - Late applications will not be accepted.
This is a fixed term opportunity for 12 months
Drugs and Alcohol Standard:
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
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Job: IRC2277603
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Customer Account Manager - 12 month secondment
Location
Derby, GB
Department Name
OA Passenger Experience EM (901037) G4
About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Foster the relationship with allocated customers to support delivery of business objectives and continuous improvement in customer satisfaction. Manage the process so that customers are recognised as partners in the development and delivery of the routes and Network Rails strategic goals.
About the role (External)
Key Accountabilities
1. Support the Route Stakeholder Manager in the development of customer engagement strategies including informing, consulting & involving customers where relevant and evaluating the effectiveness of these strategies.
2. Assist areas and the route executive to effectively consult and engage customers on relevant projects.
3. Act as the initial point of contact within the company for the customer’s business liaison issues; take responsibility for internal information regarding the customer, their business requirements and issues.
4. Advise senior management of issues and/or risks to customer relationships as soon as they arise so risks can be managed effectively.
5. Develop and deliver all income streams relating to the customer.
6. Support the delivery of Joint Performance Improvement Plans (JPIPs) specific to the customer.
7. Support all negotiations on changes to the customer’s Track Access Contract.
Provide both detailed information and reports as and when required and monthly updates / status reports to senior management.
Skills & Experience Required
Essential
- Commercially astute, persuasive, and customer focused
- Experience of account management
- Good knowledge/understanding of the railway industry
- Experience in negotiating & influencing skills
- Able to effectively communicate to all levels inside and outside the business
- Team player
- Results orientated
Desirable
- Wide understanding of industry structure
- Educated to degree level
- Experience of dealing with large complex industrial client portfolios
- able to demonstrate significant commercial success
- Financial awareness
How to apply (External)
Closing date: 23rd February 2024. - Late applications will not be accepted.
Click apply now to apply.
This is a fixed term opportunity for 12 months
Drugs and Alcohol Standard:
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
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