Customer Accounts Advisor

Customer Accounts Advisor
Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!

We are looking to hire 2 Customer Accounts Advisors on a full-time permanent basis who can participate in our team rota working shifts between the hours of 8am-8pm Monday to Friday. The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That's why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

What we're looking for
Our best Customer Accounts Advisors are from a variety of different backgrounds, so we know that experience in housing or collections isn't essential. But we also know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You'll be a talented communicator with the ability to handle challenging conversations while delivering a great service. You'll find working to targets exciting and motivating - after all, what's better than being in competition with last months you?

Guinness are seeking flexible individuals who can participate in our team rota with shift patterns between the hours of 8am-8pm Monday to Friday. We also make sure our rotas are provided at least 4 weeks in advance so that you can confidently plan the month ahead. We are currently operating a hybrid working style where employees work on site in the office for 2 days per week (usually Wednesday and Thursday) and work remotely for 3 days per week.

How do I apply?
If you feel you have what we're looking for then we'd love to hear from you! The first step is hitting the 'apply' button and submitting your application online by uploading your CV and cover letter, ideally as one PDF or word attachment. Final interviews are likely to take place in person Wednesday 1st and Thursday 2nd May.

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About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.