Customer Accounts Executive

My client is a leading Global Service Provider based in Sheffield.  They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them.

They are looking to recruit 8 Customer Accounts Advisors to join their Operations team. These are entry level roles paying £23,500 and would suit Graduates from a Financial background or Candidates who are looking to move away from a call centre environment. This could be a great career move for the right Candidates!!

The role will involve Providing Payroll  Support to their customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their payroll queries.  You do not need to be a payroll expert as full training will be given – all we need is enthusiastic, tech savvy, numerical Candidates who put the customer first and understand the importance of good Customer Service!!

Key role responsibilities:

• Effectively handle, manage, resolve, and log customer payroll queries  received through a range of customer support channels in a timely and professional manner 
• Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions  for their customers
• Take ownership, managing, investigating, resolving, and logging customer payroll enquiries
• Work effectively as a team and autonomously 
• Be able to communicate effectively and listen to a customer’s specific situation and needs 
• Assist other areas of the Operations department when necessary due to demand 

Essential Skills & Experience:

Proven experience in effectively communication with customers, clients or similar.

Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly

Collaborative approach and the ability to build internal relationships both within the team and the wider business 

Ability to take initiative, be self-motivating, act proactively

Working within a multi skilled environment 

Have a very positive work attitude including flexibility and willingness to work

Initiative and ability to make informed decisions within the remit of their role

Numeracy/Financial business knowledge – ability to work with numbers.

IT literacy and demonstrable commitment to continuous improvement of the Customer Experience