Customer Admin Specialist

Do you want to be at the forefront of transforming customer interactions for a leading global brand? Are you passionate about delivering exceptional service and enhancing the customer journey? If so, we have an exciting opportunity for you!

Join our innovative, fast-paced company as a Customer Admin Specialist and help us shape the future of customer service. In this role, you will play a crucial part in ensuring our customers have an outstanding experience with our products and services, making a real impact on our brand’s reputation and success.

Are you who we’re looking for?

• 2+ years’ experience within a Customer Service function within an export environment.
• Language skills would be advantageous.
• Previous experience in the Whisky/Drinks industry would be advantageous.
• Proficient in ERP database functions.
• Excellent written and oral communication skills. 
• Strong interpersonal skills. 

What does the day to day look like?

• Processing customer orders, including the management and co-ordination of stock requirements to meet target dispatch dates.
• Processing bottling orders, including liaising with Production team on scheduling of bottlings.  Liaising with hauliers, freight forwarders and Warehouse team regarding despatch of customer orders.
• Data maintenance in relation to customer files, pricing and promotional budgets.
• Responsible for processing of customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
• Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
• Organising and ensuring stock availability for dispatch of samples to customers.
• Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
• Keep effective records in relation to export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.
• Ability to prioritise workload and proactively deal with customer accounts.

Interested?

Get in touch with Euan Shields at eshields@hrcrecruitment.co.uk or call 07494205927. Alternatively, click the apply button below to send in your CV. We look forward to hearing from you!