Customer and Technical Support Representative

As a Customer and Technical Support Representative, you play a crucial role in ensuring customer satisfaction and resolving technical issues related to our software and products. You will be responsible for providing outstanding customer support, handling technical inquiries, and collaborating with various teams to ensure prompt issue resolution and product improvement.

Responsibilities:

• Provide outstanding customer support and ensure customer satisfaction through effective communication and problem resolution.

• Handle technical inquiries and troubleshoot issues related to our software products.

• Assist customers in navigating our software applications and provide step-by-step guidance when necessary.

• Proactively identify and escalate technical issues to the appropriate teams for resolution.

• Maintain accurate records of customer interactions, inquiries, and resolutions in our CRM system.

• Collaborate with the development team to report and document software bugs and user feedback.

• Contribute to the improvement of our products and services by providing valuable insights and suggestions based on customer feedback.

Qualifications:

• Excellent customer service skills with a strong commitment to customer satisfaction.

• Solid IT skills and an interest in technology, preferably with experience in software support or technical assistance.

• Ability to troubleshoot and solve technical problems independently or in collaboration with the development team.

• Strong organisational skills and attention to detail to effectively handle multiple customer inquiries simultaneously.

• Exceptional verbal and written communication skills to convey technical information in a clear and understandable manner.

• Proficient in using CRM systems and other support tools to manage customer interactions.

• Knowledge of General Practices and the Primary Healthcare market is desirable but not essential.

• As a Customer and Technical Support Representative, you will be an integral part of our team, ensuring that our customers receive the assistance they need promptly and effectively while contributing to the ongoing improvement of our products and services