Customer Call Advisor

Customer Call Advisor - Craigavon

Your new company
Our client is a very well established, successful company with sites throughout the UK & Ireland and they provide a service to a diverse range of blue-chip companies. They are recruiting for a Customer Call Advisor. This is a full-time permanent job. It is working 4 days on and 4 days off. You will work 2 days 6am-6pm and then 2 days 6pm-6am then off 4 days and the cycle repeats.
Your new role

Manage customer response and emergency service engagement.

Managing high levels of incoming and outgoing telephone calls to both clients and branches.

Utilise software to ensure the required monitoring and compliance standards are met.

Work as part of a monitoring team liaising with different branches nationally.

Follow correct procedures for incident reporting and real time monitoring.

Work as part of a team, communicating effectively with team members and others.

To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.

To undertake additional duties in line with management requests as required.

Meeting individually set KPIs.

Stay current with system information, changes, and updates.

What you'll get in return
You will be offered a competitive salary, opportunity to join a exciting working environment, excellent training and career development and
Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#