Company

Bellway HomesSee more

addressAddressGreat Lea Common, Berkshire
type Form of workPermanent
CategoryAdministrative

Job description

Customer Care Administrator

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Thames Valley Division, located in Reading, is looking to recruit a Customer Care Administrator to join the Division’s Customer Care team.

The Role

This role reports of the Division’s Customer Care Manager.

Principal accountabilities of the role include:

  • Maintain and update the relevant Customer Care log/monitor
  • Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
  • Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary
  • Liaise with Buying department regarding order materials as and when required
  • Follow up and audit trail for completion paperwork
  • Send welcome pack / letter following legal completion
  • Liaise with Site Managers to ensure that remedial works are completed within timescales
  • Update weekly reports and distribute to relevant personnel
  • Keep accurate records ensuring files are kept up-to-date

Experience, Qualifications and Skills

Experience

  • Experience of working as an Administrator in a fast paced environment
  • Experience of working within the construction or house building sector is desirable

Qualifications and Training

  • GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

  • Effective listening skills
  • Ability to liaise with internal and external personnel
  • Good administration skills
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion

The Role and Working Conditions

  • Willing to be flexible in respect to day to day duties and hours worked
  • Ability to travel to all development sites, including the divisional office

In return we can offer you:

  • Competitive salary
  • Competitive annual bonus
  • Contributory pension scheme
  • 25 days holiday, plus bank holidays
  • Purchase holiday scheme
  • Access to discounts and benefits portal
  • ShareSave Scheme
  • Cycle to Work Scheme
  • Life assurance

We reserve the right to close this vacancy if a large volume of applications are received.

Refer code: 3378507. Bellway Homes - The previous day - 2024-05-22 12:55

Bellway Homes

Great Lea Common, Berkshire
Jobs feed

Food Technology Teacher

The Supply Register

Long Eaton, Derbyshire

£123 - £200/day .CPD + Pension

Food Technology Teacher

Education Line Recruitment

Burnham, Buckinghamshire

£28,000 - £49,000/annum

Food Technology Teacher

Cambian Education

Lymington, Hampshire

£42/annum

Food Technology Instructor

Teacheractive

London, England

£150 - £250/day Depending on experience

Food Technology Teacher

Teacheractive

Manchester, Greater Manchester

£110 - £160/day

Health and Social Care Trainer

Autism East Midlands

Creswell, Derbyshire

£26,775/annum

Contract Manager - Facilities Management

Hawk 3 Talent Solutions

Coventry, West Midlands

£60,000 - £68,000/annum Plus Car Allowance, Bonus & Benefts

Food Technology Teacher

Pk Education

Huddersfield, West Yorkshire

£156 - £219/day

Project Finance Accountant

Hays Accounts And Finance

London, England

£55,000 - £60,000/annum £55-60,000 + benefits

Assistant Manager - Hospitality - Quick Service Restaurant - HM

Mansell Consulting Group Ltd

Hammersmith, Derbyshire

£31,000 - £34,000/annum

Share jobs with friends

Customer Care Administrator

Bellway

Competitive

Reading, Berkshire

4 weeks ago - seen