Customer Care Administrator

Exciting opportunity to join our team as a Customer Care Administrator, working full time at our Nottingham site, with earnings of £22,500 per annumFOUNDED OVER 20 YEARS AGO IN THE UK, FUTURE HEALTH HAS BECOME ONE OF THE WORLD'S LARGEST FAMILY BIOBANKS.
With quality and accessibility at the heart of what we do, we have supported over 100,000 families in their quest
to help safeguard their children's future through stem cell banking.
Extensive investment and innovation have allowed us to expand our service offering to include complementary
in-house laboratory screening and genomics services.
As a highly regarded and accredited biobank, we are also trusted by world-renowned research institutions and hospitals to store samples on their behalf.

This role will be supporting the sales team in pre and post-sales administrative tasks for our stem cell banking service and NIPT service.

Key responsibilities include:

• Completing administrative tasks surrounding the sales process electronic file logging, emailing third parties, post-sales booking confirmation calls, and issuing sample viability results to clients.
• Managing a central email inbox and dealing with / allocating incoming emails.
• Answering the central telephone line and assisting the client as required.
• Communicate with internal and external stakeholders to solve problems and maintain a smooth running of the service.
• Dispatching of stem cell collection kits and letters to clients.
• Problem resolution and dealing with clients.
• Completion of client data entry and ensuring data is up-to-date and accurate.
• Distribution of sensitive data electronically in adherence to GDPR regulations.

Quality Management System

• To recognise the regulatory requirements for procurement, processing, testing, storage and disposal of human samples by reading, understanding and acknowledging the company policies and high-level documents assigned on Qpulse

Safety

• Ensure compliance to company health and safety procedures
• Ensure compliance to SOPs and COSHH protocols
• Completion and maintenance of fire, gas and manual handling training
• Report any health and safety concerns immediately to the Operations Manager

Additional

• Any other duties felt appropriate by reporting manager.
• One week of on call duty per month (payable)

Key requirements for the role:

• Good time management skills
• Good written and verbal communication skills
• Good computer literacy
• Good interpersonal skills
• Self-motivated and able to work with minimal supervision
• Attention to detail

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