Customer Care Administrator

Customer Care Administrator

Jackson Hogg is looking to recruit a Customer Care Administrator for a fantastic company based in Northumberland on a permanent basis.

Starting salary - £23,088

Hybrid Working - 3 days in the office and 2 days from home

Key Duties of the Customer Care Administrator

• Work with systems and procedures to ensure all customer concerns are dealt with in a professional and timely manner.
• Monitor snagging and associated requirements to ensure customer satisfaction.
• Collate evidence of defects, enter data onto MIS
• Support a centralised point of contact for all customers, post move in and ensure all issues are recorded and closed off in a timely manner.
• Ensure the NHBC resolutions are escalated and communicated appropriately.
• Liaise with sub-contractors about appointments to view / carry out repairs
• Ensure any invoicing is processed in a timely manner
• To provide exemplary customer service to internal and external clients, in line with the corporate framework.

Key Skills and Experience required - Customer Care Administrator

• Good communication skills with a professional telephone manner.
• IT Literate - including Microsoft packages
• Ability to work as part of a team.
• Strong administration skills with the ability to demonstrate attention to detail.
• Excellent time management