Customer Care Administrator

Job Title:Customer Care Administrator

Location: Orton Malborne, Peterborough

Remuneration: £25,000 per year

Contract Details: Permanent, Full Time

Are you a dedicated and customer-focused professional looking to join a thriving logistics organisation as a Customer Care Administrator? Our client, a leader in the industry, is seeking an enthusiastic individual to join their team and play a vital role in ensuring exceptional customer service.

Responsibilities:

• Liaise directly with customers, processing their orders from goods in to Despatch.
• Handle queries and effectively communicate with the warehouse department to ensure all orders and service level agreements are processed and adhered to.
• Maintain and monitor daily operations of assigned customer accounts.
• Utilise and manipulate customers' own EDI systems to extract PO's.
• Monitor incoming emails and respond quickly to customer requests.
• Build strong relationships with assigned customer contacts.
• Acknowledge and resolve customer complaints in line with policies and procedures.
• Collaborate with the team and other colleagues to improve cross-departmental relations.
• Ensure compliance with health and safety policies.

Skills and Qualifications:

• Strong communication skills at all levels (phone, letter, email, face to face).
• Excellent coordination, administration, and data entry skills.
• Proficient in Microsoft Excel and Outlook.
• Experience in a distribution/logistics customer service environment.
• Ability to pay attention to detail and work well under pressure.
• Team-oriented with a supportive can-do attitude.
• Excellent time management and organisational skills.

Join our client's vibrant and dedicated team, where you will have the opportunity to make a significant impact on customer satisfaction. In return, they offer competitive remuneration and a range of perks including Casual Fridays, Wellbeing support, and free parking. Don't miss out on this exciting opportunity - apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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