AddressCustomer Care Advisors
Function: On Trade
Location: Edinburgh with a healthy mix of home-working
Salary: c£22,152 base depending on experience, plus full benefits listed below.
Contract: Multiple Permanent contracts available
Closing Date: 22nd February 2024 Please note, we may close vacancies early where we receive significant numbers of applications.
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.
There’s so much more to HEINEKEN than meets the eye and right now, we’ve got several exciting opportunities to join the Customer Care as Customer Care Advisors at HEINEKEN, helping us build Britain’s largest Pub business!
About the role:
Our Customer Care Advisor roles are fast-paced and solution-driven, focussing on excellent customer service, and delivering a best-in-class customer experience. You’ll have a lot going on as you work directly with our customers ensuring end-to-end service and delivery management.
This role will require a high level of attention to detail, big-picture thinking and collaboration as you work with other departments to provide an exceptional level of service.
What can you expect from working in our Customer Care Team?
One of the great things about Customer Care is just how connected it is to the wider business. You’ll not only speak with our customers daily, but you’ll also help our front-line sales teams and interact with colleagues around the UK!
We think it’s a great place to work…but don’t just take our word for it! Here’s what some of the Customer Car Team had to say:
“A fast paced and ever-changing environment, there are lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”
Who we’re looking for
We’re looking for self-starters who learn quickly and enjoy problem-solving.
We can train you on how to do the job but in this role having the right behaviours is everything – positive, collaborative and accountable – we work hard as a team in Customer Care, and there’ll be many internal and external stakeholders so excellent written and verbal communication skills are essential to be successful in the role. This is a customer-focused role, requiring great listening skills and the ability to react and steer conversations towards a positive outcome, creating solutions along the way.
If you have;
- Customer service experience
- A positive attitude
- A passion for problem-solving
Then this could be the role for you!
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating face to face when we can. To enable this, we ask colleagues to be in the office on Tuesday, Wednesday and Thursday, working from home on Monday and Friday.
Our Benefits
As part of the team, along with your salary, you’ll also receive;
- an annual bonus
- Company funded Private Medical Healthcare
- double matched pension (up to 10%)
- 35 days holiday
- A monthly case of our delicious ciders and beers! (low and no alcohol options available) Comprehensive Opportunities to develop.
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped.
