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SalaryRed Recruitment is delighted to be recruiting 3 Customer Care Advisors in central Bath. This role will involve taking inbound telephone contacts along with email, social and chat queries. The salary for this position is between 26,000 - 28,000 per annum.
Interviews will be taking place this week and next for a start date of Monday 15th or Monday 22nd January. If you have previous contact centre experience and would like to develop your career with a fast-growing, high quality, and ambitious company, we'd love to speak with you.
Benefits and Package for a Customer Care Advisor:
- Salary: 26,000 - 28,000 per annum
- Hours: Monday - Friday, and 1 in 6 Saturdays, 8am - 4pm
- Contract Type: Permanent
- Location: Bath/Hybrid
Monday, Tuesday and Thursday you will be required to work in the office, Wednesday, Friday and Saturday you will be working from home - Life insurance
- Health care options
- Competitive pension scheme
- Hybrid working
- 25 days holiday plus bank holidays
- Great opportunities for career development
- Onsite parking
- Casual dress
- Commission scheme
Key Responsibilities of a Customer Care Advisor:
- Improving customer satisfaction by owning a customer query through to resolution
- Taking an active role in complaint resolution with the aim to resolve on first contact
- Problem solving and contributing to the improvement of working processes
- Renewing contracts, ensuring the customer is fully informed of actions taken
- Completing any other ad-hoc tasks that may be required to ensure the customer has a great experience
Key Skills and Experience of a Customer Care Advisor:
- Previous experience working in a Contact Centre, preferably a high volume Contact Centre
- Experience in handling and owning complaints through to resolution
- Good knowledge of Microsoft Office
- Excellent communication and listening skills
- Positive can-do attitude with a flexible approach
If you are interested in this position, please apply now!
Red Recruitment (Apply)
