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Form of workJoin a close-knit team of 15 remote professionals as a Customer Care and Support Specialist. You'll collaborate with a group of supportive and friendly experts, delivering leading software to a global customer base. This software provides a comprehensive solution for efficient, accurate, and risk-free management of Oracle Application configurations, ensuring compliance in change management procedures.
About the Role: Customer Care and Support Specialist
As a Customer Care and Support Specialist, you will play a vital role in maintaining and enhancing relationships with our established customer base of approximately 600 accounts. With a focus on the US, EU, and UK markets, flexibility in working hours is crucial to accommodate client needs. While core hours are 12-6, occasional travel to networking events with colleagues may be required.
Responsibilities:
- Conduct soft, consultative check-ins with customers.
- Manage service call bookings for colleagues.
- Collaborate with the team to ensure customer satisfaction.
- Utilise basic Excel skills to track customer progress in the configuration process.
- Demonstrate basic analytical capabilities to identify opportunities with existing customers.
- Work in a process-driven and organised manner.
Qualifications:
- Basic Excel skills and analytical abilities.
- Proven organisational and proactive approach.
- Previous experience in a Customer Care or sales support role.
- Ability to identify customer needs and progress within the process.
- Excellent communication skills.
What We Offer:
- WFH flexibility with monthly or occasional in-person team meetings.
- Competitive base salary with commission and bonus opportunities.
- Opportunities for training and development within the Installed Base support areas.
- A supportive, friendly, and collaborative team environment.
- Career growth potential, including the possibility of new business involvement if desired.
If you’re keen to be a key part of a dedicated team with the skill and will to learn new things, you will be given all the training, support and guidance to be fully conversant in the positions within the first six months of your employment. If you're a savvy, sharp, and presentable individual with a desire to contribute to a positive team atmosphere, I’d love to hear from you!
