Customer Care Associate

Do you have experience working within the art industry? Have you worked with luxury clientele, providing fantastic Customer Care/customer service to these VIP clients?

I am looking for aCustomer Care Associate to join a global logistics company who specialise in providing shipping services for the likes of galleries, interior designers and auction houses to name a few! Working as part of the Customer Care team, the successful candidate will be the key point of contact, handling claims for high-end customers. This is a Monday-Friday role working from 8:30am - 5:30pm.

Main duties:

• Manage incoming quotes and requests from high-end clients 
• Decision making & handling client claims 
• Follow the customers shipments and proactively update them on latest evolutions
• Developing relationships with VIP clients within the art sector including galleries, auction houses, artists and interior designers 
• Communicate effectively with internal teams (customer service, warehouse, etc) to fix thousands of different issues together
• Suggest improvements in operational processes 
• Work with the tech team on current and future platforms and products

Key requirements:

• At least 2 years' experience working with luxury clientele or within the art sector
• Strong customer service/Customer Care experience
• Confident decision maker as will be handling claims that could impact the company’s revenue
• Client account management experience (desired)
• Experience working within the logistics field (ideal)
• Advanced MS Excel user - must be comfortable working with numbers and creating spreadsheets
• Ability to multi-task with strong daily planning and organisational skills
• Excellent written and verbal English

Benefits & package:

• Basic salary of £33,000 - £36,000 (DOE)
• Up to £2000 variable/performance bonus
• 25 days of paid leave
• 3% for your private pension scheme, from Day 1
• Health insurance
• Join a diverse team and supportive team
• Bond with teams over sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...

** PLEASE ONLY APPLY FOR THIS POSITION IF YOU ARE ABLE TO PASS A 5 YEAR UK WORK HISTORY CHECK **