Customer Care Consultant

Programme Support Advisor – Temporary role – ongoing for at least 3 months  - £11.80ph plus holiday pay.

Do you have prior customer service experience? Enjoy speaking to others? And results drive? Then read on!

Reed Wellbeing develop and deliver health and wellbeing courses to people who have been referred. The Programme Support Advisor will then assess suitability and progress through to the correct services if suitable.

Based in Liverpool city centre and hybrid working, you will be working as part of a team and follow Reed’s core values at all times.

• Inbound and outbound calls, conducting scripted interviews.
• Booking participants on the relevant courses.
• Working to customer service SLA’s.
• Using the company systems and logging correct and detailed information.
• Working with confident and sensitive information.
• General data input.
• Using company tools to assess if the participants are eligible.
• Working with the team to promote Reed core values and ensuring a high level of customer service is maintained.

This is a temporary role, however there is potential for a permanent post if succeeding in the role.

Working hours are Monday to Friday 8.30am-5pm or 9am-5.30pm  totally 37.5 hours per week.

Salary - £11.80ph starting salary plus holidays

Office location – Liverpool city centre.