Customer Care Coordinator

We are currently looking for a Customer Care Coordinator to join an independently owned house building company who have been in the industry for over 60 years. This role will be based in their Rugby office, offering a fantastic benefits package including a 26 days holiday pay, life assurance and 2 weeks off at Christmas!What does a day in the life look like for the Customer Care Coordinator?

• Handling customer enquiries in an efficient, effective and professional manner.
• Issuing reports and processing invoices
• Raising and allocating jobs to the relevant contractor
• Liaising with contractors to ensure all works are being completed to standard
• Monitoring and updating customer records using COINS
• Building and maintaining rapport with customers to ensure an all-round excellent customer journey

What's on offer for the successful Customer Care Coordinator?

• 26 days annual leave + bank holidays
• Life assurance
• Company pension scheme
• Christmas off (2 weeks)
• Mental health and well-being support

What are the requirements for the successful Customer Care Coordinator?

• Experience in a similar role or knowledge of the house building industry (Required)
• Experience with scheduling repairs for contractors
• To be personable, approachable and friendly
• Customer focused with a strong attention to detail
• Strong IT skills including Microsoft Office and COINS (Essential)
• Excellent communication skills, both verbally and written

If you think you are the right fit for this role, apply directly now! Alternatively, please send your updated CV to or call and speak to Shannon on for more information.