Customer Care Coordinator (Cf62)

We are seeking a Customer Care Coordinator to join our team. This is an exciting position that works exclusively to support individuals and families being accommodated by a specialist central government contract.

Here are the details of the position:

Job title: Customer Care Coordinator

Location: South Wales, CF62

• Start Date: ASAP
• Payrate: £12.50 per hour PAYE or £15.97 per hour
• Enhanced DBS required
• 12-month fixed term contract with likely extension
• Working Arrangement: Mon-Fri

Role:

• As a Customer Care Coordinator, you will be part of the Afghanistan Resettlement Associated Project Transit sites team and will report into the Transit Welfare Operations Manager.
• The role includes but not limited to giving support and delivering specified tasks at various stages of the process.
• Provide administrative support to Managers and Welfare Support Officers to ensure overall business objectives and deadlines are met.
• Ensuring all records are updated and accurate for audit purposes.
• Responsible for planning, monitoring, controlling, and delivering welfare support interventions and requests for Service Users, many of whom will be vulnerable, working closely with rest of the Transit sites team to transport users safely and in a timely manner.
• Keeping safeguarding and Service User experience at the heart of the service is a key requirement in this role.
• Solid database use and skills in Microsoft office packages, Excel, Word, Outlook and knowledge of Customer Relationship Management systems.
• Planning, scheduling, and co-ordination of onsite vocational/recreational activities as well as workload planning.

If this opportunity aligns with your skills and interests, I would love to hear your thoughts. Please share your updated CV, confirm your notice period.

Thank you for your time, and I hope to hear from you soon.

If you would like to discuss the role further, please call Varuna on (phone number removed) or Email Varuna on (url removed)

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.