Job Title: Customer Service Coordinator (General) (Admin and Clerical)
Salary: £13.69 P/H Umbrella LTD
Hours: 37
Type: Temporary Ongoing
Location: Exeter, EX1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00 - 17:00
We are looking for a dedicated Customer Service Co-ordinator to join our client's Business and Commercial Operations team.
This vital role focuses on enabling effective customer access to a wide range of services within the Public Realm sector, ensuring the delivery of high-quality service and customer satisfaction.
Key Duties and Responsibilities:

• Serve as the first point of contact for public enquiries, particularly around Allotments, delivering an effective response across various communication channels.


• Play a crucial role in the administration and delivery of Allotments, Bereavement Services, Car Parking, Engineering, and Public Realm Assets.


• Maintain accurate records and GPS locations for assets, including allotments, tenancy/licence details, and arboricultural assets, ensuring data is up-to-date and compliant.


• Prepare reports for service managers on service demand and response, showcasing your ability to analyze and present data effectively.


• Manage financial transactions, including invoicing, ordering equipment, and coordinating debt recovery efforts, demonstrating your adeptness in financial systems.

What We're Looking For:

• A minimum of 5 GCSEs grades A-C or equivalent, including Maths and English.


• Proven experience in frontline customer support services, financial transactions, and resolving customer enquiries.


• Strong knowledge of maintaining records, reporting data, and using office software for administrative services.


• Excellent communication and organisational skills, with a strong customer ethos and a “can-do” attitude.


• Ability to work effectively both independently and as part of a team, with a keen eye for detail and problem-solving skills.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk