Customer Care Coordinator

Customer Service Coordinator

We are currently recruiting for for a full time Customer Service Coordinator based in our client's Head Office in Lancaster. This role reports to the Customer Care Manager.

Full time/Permanent

Salary £24K OTE £27K per annume

Mon-Fri (Days)

Lacaster based/Free car parking

The role will include:

• Providing an effective support function to their clients.
• Responding to incoming communications from clients in accordance with company guidelines
• Accurately recording telephone calls and emails
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Liaising with other departments when specialist queries or advice is required
• General administration duties

What we need from you?

• Excellent communication skills and attention to detail when capturing and logging customer information
• The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided

What's in it for you?

Salary and benefits package

• Competitive Salary (DOE)
• Pension
• Life Assurance
• Bonus

Please apply now for immediate consideration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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