Address
Form of work
SalaryIf you are passionate about delivering exceptional service customers. We have an exciting opportunity to join a leading provider in their industry, they pride themselves on building strong relationships and ensuring customer satisfaction. Join their team as a Customer Service Manager and be part of their success story!
Role Overview:
As a Customer Service Manager, you'll be at the forefront of their customer interactions. Your mission? To provide outstanding service, resolve issues, and exceed expectations. If you thrive in a dynamic environment and love making a difference, we want to hear from you.
Responsibilities:
- Operational Excellence:
- Collaborate with cross-functional teams (production, purchasing, quality, planning, technical, transport, and SOP) to manage all operational aspects.
- Ensure seamless processes from start to finish, aligned with customer expectations.
- Trusted Partner:
- Immerse yourself in the team as a trusted and invaluable partner.
- Communicate clearly with colleagues to maintain a high level of customer service.
- Customer-Centric Approach:
- Put customers first! Ensure positive interactions across all communication channels.
- Bridge internal and external communication to streamline workflow.
- Complaint Resolution:
- Handle customer complaints promptly and effectively.
- Provide appropriate solutions and alternatives within specified time limits.
- Record customer interactions for tracking and improvement.
- Attention to Detail:
- Be articulate and detail-oriented in all communications.
- Accuracy matters when addressing customer issues.
- Flexibility and Problem-Solving:
- Adapt to changing situations and find creative solutions.
- Be a flexible problem solver who thrives on challenges.
Requirements:
- Proven experience as a Customer Service Manager or similar role.
- Excellent communication skills (verbal and written).
- Proficiency in customer service software and databases.
- Degree in Business Administration or related field preferred.
