Customer Care Officer

Customer Care Officer  
Up to £35,000
Home based - will involve travel across the south of the UK 
12-18 month FTC

Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Care Officer, for a UK Construction business. 

The role of Customer Care Officer will include:

• Responding to and managing customer contact regarding complaints
• Resolve customer issues by visiting sites, assessing issues and ensuring work is completed
• Actively managing the resolution of any issues and escalate immediately where necessary - managing customer expectations through clearly explaining the situation, next steps and potential outcomes
• Ensuring all customer details and communication is correctly recorded and updated
• Demonstrate effective relationship building with sub-contractors and site teams and throughout the company

The ideal Customer Care Officer will have the following knowledge and experience:

• Must have suitable experience of working within a Customer Care department within construction
• Evidence of providing an exceptional customer service
• An excellent and professional telephone manner, along with good written communication skills
• Ability to resolve multiple issues and problem solve
• You must be organised, and be able to manage your own workload
• Can demonstrate excellent control of key KPI data

If you think this might be the role for you, please get in touch!