Customer Care Sales Advisor

Exciting Opportunity: Join Us as a Customer Care Sales Advisor at U-Drive!

Discover your potential with U-Drive and embark on a rewarding journey in a permanent position offering an annual salary of £28,453.13. Immerse yourself in a vibrant work environment within our Central Reservations team, where full-time opportunities await! Work 40 hours per week on a rotating schedule, including weekends.

About Us:

U-Drive, a family-owned vehicle rental company with a 42-year legacy, invites you to be part of our success story. Specializing in delivering top-notch cars, LCVs, and unique vehicles across the UK, our passionate team is committed to providing exceptional service to both business clients and private hirers.

Your Role:

As a pivotal member of the U-Drive family, you, as a Customer Care Sales Advisor, will not only champion outstanding customer service but also drive vehicle hire sales to new heights. Dive into a role where your friendly and professional demeanour will shine as you respond to inquiries, generate quotes, and seamlessly transform them into reservations. Elevate the customer experience and contribute to revenue growth through effective sales techniques.

Key Responsibilities:

• Respond to inquiries with a friendly touch, showcasing professionalism and competence.
• Craft accurate quotes based on customer needs and transform inquiries into reservations.
• Utilize internal systems to create and process vehicle bookings.
• Allocate reservations to the most suitable rental location with finesse.
• Provide valuable advice on the best vehicles for customer requirements.
• Upsell or downsell, maximizing utilization for each vehicle group.
• Boost revenue by promoting additional products that enhance the customer experience.
• Accurately input customer information, sales orders, and payments into the system.
• Navigate efficiently to identify and route calls to relevant departments or extensions.
• Identify sales leads with the potential for additional business generation.

Qualifications and Attributes:

• Possess a full clean UK driving license.
• Embrace a positive "Can Do" attitude that radiates enthusiasm.
• Demonstrate excellent telephone manners and strong communication skills.
• Effectively multitask, prioritize, and manage time with finesse.
• Exhibit problem-solving skills and take ownership of tasks.
• Show resilience in handling customer inquiries and complaints.

Rewards That Match Your Dedication:

• Enjoy 30 days of annual leave (including bank holidays), increasing with tenure.
• Treat yourself and your friends/family with enticing employee discounts on U-Drive rentals.
• Seize company-sponsored training and development opportunities.
• Revel in the perks of an Employee Discount Program, offering savings at over 3,000 retailers.
• Access an Employee Assistance Program in partnership with Health Assured.
• On-site parking when available

Take the Leap:

If you embody a positive attitude, possess excellent telephone manners, and are driven by a passion for delivering exceptional customer service, seize this exciting opportunity to contribute to customer satisfaction and the growth of our business. Apply now, and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!