Customer Care Technician

Customer Care Maintenance Operative
New Build housing defects
North West
Competitive Salary + package
A reputable house builder seeks to appoint a Customer Care Maintenance Operative to join their Customer Care team working on new build housing developments in the North West region.
The company have built an excellent reputation building quality homes for a wide range of buyers, they also pride themselves on building a quality home that suits the needs of their buyers offering exceptional customer service from pre-sale through to aftercare.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling throughout the warranty period.
Customer Care Maintenance Operative role:
" Undertake remedial work with respect to all trades including carpentry, painting, dry lining, and any other duties as directed by the Customer Care Manager
" Undertake inspections of potential defects
" Assist on site with production plot snagging and finishing work and any stock plot maintenance
" Source materials and equipment required to complete tasks
" Undertake regular customer liaison with customers in their homes
" Have the ability to remain calm and professional when faced with difficult situations
" Effectively communicate with the Customer Service Help Desk to ensure they are kept up to date
" Have the ability to communicate accurately at the same level of understanding with the customer
" Ensure that Health and Safety is followed, and site regulations are adhered to at all times
" Demonstrate a good understanding of NHBC standards and achieving
" Have the ability to complete paperwork accurately and efficiently
" Good time keeping is essential and the ability to manage an electronic diary system will be needed
Skills required
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of housebuilding and NHBC standards.
" Qualified carpenter or painter
" Experience of other trades essential i.e., mastic- patching etc
" Experience of working in occupied homes
" Ability to work using own initiative.
" Clean driving licence preferred
" Experience of working in new build homes
" Self driven highly motivated and a can-do attitude
To apply for the Customer Care Maintenance Operative role, please contact Deena at Fawkes & Reece or apply via the link