Customer Communications Specialist

Are you passionate about consumer duty and treating customers fairly?

If so, we have an exciting opportunity for a Customer Communications Specialist to join our new team!

Job Title: Customer Communications Specialist

Hours: 9 am - 5 pm (Fully remote - need to be based within a reasonable commuting distance to an office)

Benefits Package:

• Competitive salary
• Flexible working options
• 25 days annual leave
• Company pension scheme
• Health and well-being initiatives

Key Responsibilities:

• Understand requirements for changes to Customer Communications across all channels. Write and edit Customer Communications, including letters, emails, SMS, and scripts.
• Customize messages for various customer groups, considering their needs, preferences, and comprehension levels.
• Work closely with key stakeholders and the compliance team to check and approve Customer Communications, ensuring they meet regulatory rules and standards.
• Undertake regular reviews of communications as guided.
• Work closely with the Customer Communications Change Coordinator to understand priorities and communicate progress on change requests.

We're looking for:

• Someone who cares about customers and makes sure they're treated fairly.
• Excellent interpersonal and communication skills, with the ability to build relationships.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented and accurate.