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SalaryWe are currently working in partnership with a Housing Association based in Kent, who are recruiting for a Customer Complaints Advisor on a temporary 3-month contract. The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable dependent on experience.
The ideal candidate will have experience of dealing with damp & mould cases and have dealt with complaints in a social housing environment.
Duties will include (but are not limited to):
Be responsible for calls regarding to complaints relating to damp and mould cases within residents’ properties
Liaising with teams across the business to resolve complaints in a fair and transparent manner
Ensure the effective and timely coordination, management and monitoring of all complaints requiring investigation and response
Complete day-to-day administration of all complaints, member’s enquiries, MP Enquiries, Housing Ombudsman enquiries etc. received
Monitoring and accurately recording all complaints received, ensuring that investigation/response deadlines are adhered to and providing regular updates to management
Experience required:
Experience required in Social Housing
Experience of working within Repairs
Skills, knowledge and expertise required:
Excellent Customer Service
Complaints Handling
Rewards and Benefits:
Flexible working days
Working hours:
37.5 hours per week
Monday – Friday, 8am-5pm or 9am – 6pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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