Address
Form of workOur fantastic client, based in Milton Keynes, is looking for a Customer Complaints Advisor to handle incoming complaints whilst remaining positive and to contribute to delivering their well-known, first-class customer service.
The successful Customer Complaints Advisor will have outstanding communication skills and will be used to working in more difficult and busy situations.
The Role:
- Handling complaints via telephone and email.
- To positively resolve complaints in a timely manner.
- Working towards the departments KPI's.
- Ability to work passionately in a team and independently.
The Right Candidate:
- Will have dealt with Customer Complaints/difficult situations in a previous role - over the phone or face to face.
- Has a genuine passion and want to deliver fantastic service.
- Strong written and verbal communication.
- Great attention to detail and highly accurate.
- Ability to work in a result driven and busy environment.
This is a temporary to permanent opportunity based on performance and team fit.
Hours: Alternating shifts- Week 1: 9:00 - 17:00, Week 2: 15:00 - 23:00 (37.5 hour working week)
Every other week you will be required to work Saturday or Sunday (rota'd as per the business needs)
This role will require you to be in office on just Monday during the 9:00 - 17:00 week - otherwise is Remote.
Living local to Milton Keynes will still be neccessary.
Quality Personnel acting as an Employment Agency & Business (rated as one of the Top 3 Agencies in Milton Keynes for the 4th year running!)
Please note due to volume of applications you will only be contacted if we are progressing your application.
